Terms and Conditions of Festival Volunteering
We expect you to:
- Turn up on site on time and attend the training.
- Turn up for shifts on time, and in a fit state to undertake your responsibilities (the shift supervisor reserves judgement on what constitutes a fit state).
- Not drink alchol or smoke while on duty.
- Be polite to the public and remember that you are representing People & Planet.
- Be committed to the safety and welfare of the general public
- Act within the remit of your role as a steward. You will not be doing any security work, crowd control, expulsions, searches etc.
Deposit
Deposit amounts are linked to festival ticket prices. We take deposits to ensure that volunteers turn up to festivals and complete their training and shift requirements. Once you have paid your deposit your place is not secured until you receive confirmation. If we are unable to confirm your place we will refund you in full. Cancelling your place after the final cancellation date (see below for dates) will incur losing your entire deposit. If you cancel on or before the final cancellation date your deposit will be refunded minus a £20 administration fee.
We will repay your deposit in full within 20 working days of the festival (we’ll try to do it sooner than this), assuming you have fulfilled all of your duties as a steward satisfactorily.
You will need to pay the deposit using a credit or debit card on our secure web payment pages.
Refunds will be made to the same card. If the card has since expired we will refund by cheque, and will contact you first to confirm the details.
If you attend the festival but do not turn up to one or more shifts, arrive for shift more than 30 minutes late, fail to attend training or are drunk or otherwise incapable of completing your shift we will dock a quarter (£50) off your deposit for each shift or training you have not worked. If you arrive up to 30 minutes late for a shift we will dock £20 from your deposit. Team leaders managing you at the festival will record any incidents for which we may need to dock your deposit. If you dispute their decision you will be required to submit, in writing, your case for getting your full deposit refunded, stating as much detail as possible about your attendance on shift, timings and duties completed. If we need to dock your deposit for the first festival you work you will need to top up your deposit in order to work subsequent festivals.
Cancellations
If you decide you do not want to work at the festival, you must give us one month’s notice to cancel your place. If you cancel on or before the final cancellation date you will get your deposit back minus a £20 administration fee to cover the costs and staff time of administering your cancellation.
If you cancel after the final cancellation date you will lose your full deposit.
Final Cancellation date:
- Glastonbury: 16 May
If you can’t make it to the festival at the last minute because of illness, bereavement or some other unavoidable complication, please call us to let us know as soon as possible on 01865 249218 or by emailing the Festivals Team. You will need to submit your reason for cancelling in writing and if you provide a valid sick note or other documentary evidence, we will consider your case regarding getting your deposit back, minus a £20 admin fee.
If you don’t turn up to the festival and don’t contact the office to let us know, you will forfeit your full deposit, and be denied from going to future festivals with People & Planet.
Steward Groups
You can request to work as part of a steward group. While we will make every effort to rota you with your friends we can not guarantee this.
Age
You must be 18 or over on the first day you work with us at a festival.
- Your date of birth to work Glastonbury must be on or before: 22 June 1993
Training
You will be required to attend a training session for your role. For Glastonbury stewards you may have to attend a training session in Somerset before the festival. If not, training will be on site. The details will be confirmed nearer the time.
Shifts
You will be expected to work 3 x 8 hour shifts at each festival. The shifts will be rostered across the festival weekend (up to and possibly including the Monday following the festival weekend) and you will be given breaks by your team leader. You may have to work late nights (including the early hours of the morning).
Access
If you have mobility difficulties we may still be able to find a suitable role for you. Please indicate what your disability is on your application form so that we can give you an appropriate job. There are a small number of roles at the festival that do not require you to stand for long periods. Please note that to get to and from your shifts you may need to cover fairly long distances across fields and the accommodation is camping.
Camping
Please bring your own tent and camping gear.
Food
Please bring food if you wish to self-cater, or money to purchase food from the stalls. You will not be provided with food.
Transport
You will need to make your own way to the festival. We prefer you to arrive by public transport or sharing a lift. For Glastonbury stewards, check out how to get to Glastonbury.
When do I need to be on site?
Each festival is different and you must check the dates below to make sure you are available for all of them.
Festival |
Earliest first shift |
Latest last shift |
Role |
|---|---|---|---|
Glastonbury |
Wednesday 22 June |
Monday 27 June |
Stewarding |
Terms and Conditions
We reserve the right to change the terms of conditions of festival volunteering with People & Planet. This on-line version super-seeds any previous version you may have received by email.
